Digital technology empowers servitization transformation of manufacturing enterprises: Theoretical analysis and prospect

PAN Rongrong, LUO Jianqiang, YANG Zichao

Systems Engineering - Theory & Practice ›› 2023, Vol. 43 ›› Issue (11) : 3110-3128.

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Systems Engineering - Theory & Practice ›› 2023, Vol. 43 ›› Issue (11) : 3110-3128. DOI: 10.12011/SETP2022-1777

Digital technology empowers servitization transformation of manufacturing enterprises: Theoretical analysis and prospect

  • PAN Rongrong1, LUO Jianqiang1,2, YANG Zichao1
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Abstract

Under the real demand that Chinese manufacturing industry is advancing to the high end, servitization empowered by digital technology has become an important strategy for manufacturing enterprises to achieve high-quality development, which can stimulate the innovation vitality and create new development opportunities, enabling them to provide customers with intelligent solutions that integrate products, software and services. This study firstly collects foreign and domestic literature that is closely related to digital technology and servitization, selects to form a sample database, and constructs a theoretical analysis framework. Secondly, on the basis of introducing the servitization and digital technology, the evolution trend of the digital servitization is revealed, and the realization approach of the empowerment is analyzed. Thirdly, based on the division of the value chain of manufacturing enterprises, this study expounds the application scenario of servitization empowered by digital technology from the perspective of front-end product innovation, middle-end hybrid product generation and back-end service innovation. Finally, the "double-edged sword" effect of the empowerment with potential value and risks is analyzed, the countermeasures and suggestions are put forward, and the future research directions of this topic are provided.

Key words

digital technology / servitization / manufacturing enterprise / empowerment / digital servitization

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PAN Rongrong , LUO Jianqiang , YANG Zichao. Digital technology empowers servitization transformation of manufacturing enterprises: Theoretical analysis and prospect. Systems Engineering - Theory & Practice, 2023, 43(11): 3110-3128 https://doi.org/10.12011/SETP2022-1777

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Funding

National Social Science Fund of China (23BGL004); Postgraduate Research & Practice Innovation Program of Jiangsu Province (KYCX22_3593)
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