Shift scheduling and rostering problem of call centers with part-time shift consideration

WANG Xiuli, WANG Ruicheng, HU Xiuwu

Systems Engineering - Theory & Practice ›› 2022, Vol. 42 ›› Issue (1) : 198-210.

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Systems Engineering - Theory & Practice ›› 2022, Vol. 42 ›› Issue (1) : 198-210. DOI: 10.12011/SETP2020-0065

Shift scheduling and rostering problem of call centers with part-time shift consideration

  • WANG Xiuli, WANG Ruicheng, HU Xiuwu
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{{article.zuoZheEn_L}}. {{article.title_en}}. Systems Engineering - Theory & Practice, 2022, 42(1): 198-210 https://doi.org/10.12011/SETP2020-0065

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