Study on the staffing algorithm for multi-skill call center

SU Qiang, ZHAO Fei

Systems Engineering - Theory & Practice ›› 2015, Vol. 35 ›› Issue (1) : 239-246.

PDF(701 KB)
中国科学院数学与系统科学研究院期刊网
PDF(701 KB)
Systems Engineering - Theory & Practice ›› 2015, Vol. 35 ›› Issue (1) : 239-246. DOI: 10.12011/1000-6788(2015)1-239

Study on the staffing algorithm for multi-skill call center

  • SU Qiang, ZHAO Fei
Author information +
History +

HeighLight

{{article.keyPoints_en}}

Abstract

{{article.zhaiyao_en}}

Key words

QR code of this article

Cite this article

EndNote

Ris (Procite)

Bibtex

Download Citations
{{article.zuoZheEn_L}}. {{article.title_en}}. Systems Engineering - Theory & Practice, 2015, 35(1): 239-246 https://doi.org/10.12011/1000-6788(2015)1-239

References

Publishing order | Descend order by publishing year | Descend order by cited within

References

{{article.reference}}

Funding

RIGHTS & PERMISSIONS

{{article.copyrightStatement_en}}
{{article.copyrightLicense_en}}
PDF(701 KB)

Accesses

Citation

Detail
Sections
Recommended

/

〈 〉