Study on the staffing algorithm for multi-skill call center

SU Qiang, ZHAO Fei

Systems Engineering - Theory & Practice ›› 2015, Vol. 35 ›› Issue (1) : 239-246.

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Systems Engineering - Theory & Practice ›› 2015, Vol. 35 ›› Issue (1) : 239-246. DOI: 10.12011/1000-6788(2015)1-239

Study on the staffing algorithm for multi-skill call center

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{{article.zuoZheEn_L}}. {{article.title_en}}. Systems Engineering - Theory & Practice, 2015, 35(1): 239-246 https://doi.org/10.12011/1000-6788(2015)1-239

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