应用SERVQUAL 标尺的若干问题及改进

Systems Engineering - Theory & Practice ›› 2006, Vol. 26 ›› Issue (6) : 41-48.

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中国科学院数学与系统科学研究院期刊网
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Systems Engineering - Theory & Practice ›› 2006, Vol. 26 ›› Issue (6) : 41-48. DOI: 10.12011/1000-6788(2006)6-41
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