Customer Satisfaction Measurement Model Based on Quality Function Deployment

Yu Min LIU);Xiao Li ZHANG;Ji Chao XU

Systems Engineering - Theory & Practice ›› 2004, Vol. 24 ›› Issue (9) : 20-27.

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Systems Engineering - Theory & Practice ›› 2004, Vol. 24 ›› Issue (9) : 20-27. DOI: 10.12011/1000-6788(2004)9-20
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Customer Satisfaction Measurement Model Based on Quality Function Deployment

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{{article.zuoZheEn_L}}. {{article.title_en}}. Systems Engineering - Theory & Practice, 2004, 24(9): 20-27 https://doi.org/10.12011/1000-6788(2004)9-20

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