Theories and Practices of Customer Satisfactions Index
Xin An ZHANG;Peng TIAN;Ai Min WANG;Lie Ping ZHANG
Systems Engineering - Theory & Practice ›› 2004, Vol. 24 ›› Issue (6) : 14-19.
Theories and Practices of Customer Satisfactions Index
customer satisfaction index / driver measurements method / structural equations method framework / Chinese Customer Satisfaction Index {{custom_keyword}} /
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