传统的质量管理理论以产品为核心，聚焦于产品的质量改善，以满足用户需求为导向.物联网时代的到来为质量管理赋予了新的内涵，企业更加关注用户体验的持续改善，从而增加客户的粘性，由此对质量管理的诉求发生了新的变化，也给传统的质量管理理论提出了新的挑战.在此背景下，本文构建了基于物联网的产品全生命周期质量管理体系，以产品全生命周期为主线，详细阐述了该体系的底层技术构架和管理协同构架，并从理论方法、商业实践、当前挑战、研究展望等角度就推动开展基于物联网的产品全生命周期质量管理活动进行了讨论.希望本文的研究不但可以推动质量管理的理论创新，也能为基于物联网的质量管理产业实践和模式创新提供参考.
Abstract
Traditional quality management theories focus on improving the quality of products to meet user needs. However, the arrival of the internet-of-things era has given new connotation to quality management. Nowadays, enterprises pay more attention to continuous improvement of user experience in order to increase the stickiness of customers. As a result, new challenges have been brought to traditional quality management theories. In this background, this paper pioneers the construction of a product life-cycle quality management system based on the internet-of-things. With the product life-cycle as the main line, we elaborate on the underlying technical architecture and management collaborative architecture of the system. Furthermore, from the perspective of theoretical methods, business practices, current challenges, and future research outlook, we discuss the implementation of product life-cycle quality management based on the internet of things. Finally, we hope that this study will not only promote the theoretical innovation of quality management, but also provide a reference for the practice and model innovation of quality management industry based on the internet of things.
关键词
全生命周期 /
质量管理 /
物联网 /
大数据 /
模式创新
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Key words
product lifecycle /
quality management /
internet-of-things /
big data /
business model innovation
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中图分类号：
C93-0
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参考文献
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脚注
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基金
国家自然科学基金（71531010，71831006，71421002）
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