信息技术的发展使知识型员工面临着信息系统线上-线下的混合任务环境，拖延心理导致知识型员工需要对信息系统任务进行合理的规划，知识型员工的任务处理过程不再是简单的离散事件系统，而是一个员工心理与离散事件系统互动的过程. 本文首先描述了知识型员工任务处理的心理过程； 然后设计了二阶段决策的Q-learning 算法实现知识型员工与任务处理的互动； 最后通过大量的模拟实验，分析了记忆、决策心理和奖惩机制对信息系统任务处理的影响.
Abstract
With the development of information technology, employees in knowledge organization have been facing with the mixed-task environment which consists of on-line task and off-line task. Therefore, task processing is no longer a discrete event system, but a process of interaction between employees and discrete event system. Firstly, this paper described psychology of employees; secondly, this paper designed a two-stage decision algorithm to simulate the interactive process between knowledge worker and task processing; lastly, this paper analyzed the impact of memory, decision psychology, and rewards and punishment mechanism based on a large number of simulation experiments.
关键词
知识型员工-信息系统互动 /
离散事件模拟 /
拖延心理 /
强化学习
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Key words
knowledge worker-information system interaction /
discrete event system /
procrastination /
reinforcement learning
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中图分类号：
TP391.9
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脚注
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基金
国家自然科学基金（71071065，71271093，71101059）
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